Through the ongoing commitment of our users, stakeholders and interested parties, we drive a collaborative effort to enhance OpenELIS and expand the knowledge within our community. The Board of Directors empowers members to lead, take action and experiment when they feel OpenELIS could be improved through innovation – from the software itself to laboratory processes and best practices. Community engagement is fostered through regular community calls as well as scheduled support and training sessions utilizing video conferences.
Members of the OpenELIS User Community agree to work collaboratively to share knowledge, ideas, and experiences and to participate in discussions of problems and solutions. A user driven change management process has been in place to identify recommended changes and manage the process for approval, development and release.
The Foundation manages a Service Desk that is used by our states/territories to request new functionality, report software issues, ask questions and to request infrastructure support. All tickets are responded to within 24 hours (Monday-Friday) by Foundation staff.