OpenELIS reaches users in the U.S. – with presence in four state/territory PHL’s – and globally, with presence in labs in Asia, India and Africa. Global implementations and support are provided by software companies in those countries, while U.S. implementations and support are provided by the OpenELIS Foundation.
The U.S. version of OpenELIS has been developed by the State Hygienic Laboratory at The University of Iowa, which continues to provide software development support along with OpenELIS Foundation developers with regular releases. A user driven change management process has been in place to identify recommended changes and manage the process for approval, development and release.
Implementation support, including initial training, is provided through OpenELIS Foundation staff. Project management is a key part of the implementation cycle. Ongoing support after implementation is provided through OpenELIS Foundation staff in addition to utilizing staff at the State Hygienic Laboratory.
The global version of OpenELIS is supported by software companies located in each of those countries. The global version of OpenELIS has a different code base developed from an early release of OpenELIS, often referred to as OpenELIS I. The Foundation currently has limited involvement in development of global OpenELIS.